Introduction to Customer Care
Course Duration: 12 hours - 3 hours
Customer service is the provision of services to a client before a purchase, during the purchasing process, and after the purchase has been made. The definition also includes:
Assisting customers in making cost-effective decisions
Assisting customers when it comes to using the product correctly
Helping the customer to plan, install, upgrade, maintain and dispose of the product
Customer service excellence depends on the following skills:
Promptness- delivery of products must be on time. Delays and cancellations should be avoided.
Politeness- saying 'hello', 'good afternoon', 'sir/madam' and 'thank you'. Using good manners is a must, irrespective of whether a customer makes a purchase or not.
Professionalism- a professional disposition motivates the customer to trust in your opinion as a salesperson. Ultimately, it increases brand loyalty.
Personalisation- a customer-centred approach is essential to make the customer feel that the product or service in question will improve his/her quality of life.
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