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Dealing with Challenging Co-workers
A challenging co-worker is someone who, consciously or unconsciously, disrupts his colleague’s advancement and productivity in the workplace. A negative attitude can affect an organisation in myriad ways. It lowers the morale of the workforce, reduces productivity, impairs product or service quality, affects customer service, increases tension and forces staff members to resign.
A good manager must always look out for employees that are particularly problematic. Managers should deal with such employees in a professional and assertive way to ensure that the conversation itself results in a positive outcome. He/she must remain calm and patient and must also seek to empathize with that employee. At the same time, the manager should take into consideration the other employees' complaints.