Learning Outcomes:

1. 1. 1. Discuss and communicate the management history and how it affects contemporary management.

      2. Understand and apply the differences between leadership, management and administration

      3. Know and apply the main theoretical aspects of management

      4. Practice the process of management’s four functions: planning, organizing, leading, and controlling.

      5. Identify and evaluate social responsibility and ethical issues involved in business situations and logically articulate your own position on such issues.

      6. Explain how organizations adapt to an uncertain environment and identify techniques managers use to influence and control the internal environment.

      7. Identify and properly use vocabularies within the field of management to articulate one’s own position on a specific management issue and communicate effectively with varied audiences.

      8. Evaluate leadership styles to anticipate the consequences of each leadership style.

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

36

Supervised Placement and Practice Hours:

0

Self-Study Hours:

84

Assessment Hours:

30

Learning Outcomes:

1. 1. 1. Understand own ability to fulfil key responsibilities of the leadership role
      2. Be able to evaluate own ability to lead others
      3. Be aware of personal leadership style and be confident in adapting leadership styles with managerial skills to achieve desired impact and outcomes;
      4. Understand and practise the key skills of setting out expectations, delegating, agreeing on objectives, reviewing achievement and steering future performance;
      5. Be confident in developing people to achieve potential and in tackling underperformance;
      6. Know and practice essential communication skills including assertiveness and influencing to achieve desired outcomes;
      7. Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role
      8. Know and practice key behaviours involved in leading a team through change successfully.
      9. Know and use theories of emotional intelligence to review the effect of emotions on own and others’ performance
      10. Review own ability to set direction and communicate this to others
      11. Review own ability to motivate, delegate and empower others
      12. Produce a personal development plan to improve own ability to lead

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Outcomes:

1. 1. 1. Understand the importance of customers and give good customer care
      2. Know and understand the needs, wants and expectations of customers
      3. Use organisational auditing to find and retain customers
      4. Know, understand how the customer supply chain operates and meet customer requirements
      5. Adopt a consistent, professional style when speaking with customers
      6. Develop skills in engaging with customers and handling their enquiries effectively
      7. Listen effectively, asked questions and summarise to respond fully to a customer request
      8. Identify ways they can add value to customer relationships and exceed expectations
      9. Practise how to turn customer service disappointment into a positive experience
      10. Sell with persuasion and recognise the importance of aftersales service;
      11. Develop Customer Care procedures

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Outcomes:

1. 1. 1. Know and understand the principles of health and safety
      2. Know the difference between hazard and risk
      3. Recognise and identify the different hazards in the workplace
      4. Know and apply strategies to avoid and minimise health and safety in the workplace
      5. Know the four-step risk management process
      6. Conduct an informal risk assessment and its review
      7. Report and respond to a health and safety incident in the workplace.
      8. Develop a Health and Safety Policy
      9. Know and apply the main principles of the Occupational Health and Safety Act

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Outcomes:

1. 1. 1. Understand organisational ethics and culture, in relation to own organisation
      2. Know the importance of governance in shaping the ethics and values of the organisation
      3. Develop corporate social responsibility
      4. Know and understand issues relating to human rights, harassment, bullying and “whistle-blowing” legislation
      5. Develop policies with regards to equality and equity in relation to employees
      6. Define ethics in the work context including cultures, beliefs and value systems
      7. Define personal and business ethics and their difference
      8. Know and understand ethical considerations for investment, trading, competition, manufacturing, employment, etc.
      9. Define and understand the social responsibilities of organisations and the resource implications and financial costs and returns of using an ethical and equitable approach
      10. Understand how an organisation’s ethics and culture influence leadership style and organisation structure
      11. Know and understand different types of organisational culture and how they are manifest in terms of the structure of teams and management style
      12. Develop leadership skills and techniques for influencing culture
      13. Importance of creating a culture that encourages creativity and innovation and welcomes change
      14. Understand how to leverage ethics and culture to improve organisation performance
      15. Know and understand the concept of sub-cultures and their management
      16. Develop empowerment, delegation and leadership
      17. Map ethics and culture in own organisation

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Understand the importance of leading teams to achieve organisational goals and objectives
      2. Know and understand the principles of teamwork and their effect on the organisation
      3. Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives
      4. Evaluate the role of leadership in helping teams to achieve organisational goals and objectives
      5. Be able to develop and lead teams
      6. Critically review own ability to develop and lead teams to achieve organisational goals and objectives
      7. Implement changes to own leadership style in order to more effectively develop and lead teams

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Understand and apply marketing principles in the organisation
      2. Assess marketing’s role in discovering and satisfying consumer’s needs, wants and behaviours
      3. Determine market size through a target market analysis
      4. Utilize environmental scanning to identify opportunities and threats in the marketing environment.
      5. Examine electronic commerce and interactive marketing and how they create customer value.
      6. Evaluate the electronic presence of various companies in the marketplace (both locally and globally)
      7. Analyze marketing factors that contribute to a product’s success or failure.

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20