Learning Outcomes:

1. 1. 1. Discuss and communicate the management history and how it affects contemporary management.

      2. Understand and apply the differences between leadership, management and administration

      3. Know and apply the main theoretical aspects of management

      4. Practice the process of management’s four functions: planning, organizing, leading, and controlling.

      5. Identify and evaluate social responsibility and ethical issues involved in business situations and logically articulate your own position on such issues.

      6. Explain how organizations adapt to an uncertain environment and identify techniques managers use to influence and control the internal environment.

      7. Identify and properly use vocabularies within the field of management to articulate one’s own position on a specific management issue and communicate effectively with varied audiences.

      8. Evaluate leadership styles to anticipate the consequences of each leadership style.

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

36

Supervised Placement and Practice Hours:

0

Self-Study Hours:

84

Assessment Hours:

30

Learning Outcomes:

1. 1. 1. Understand own ability to fulfil key responsibilities of the leadership role
      2. Be able to evaluate own ability to lead others
      3. Be aware of personal leadership style and be confident in adapting leadership styles with managerial skills to achieve desired impact and outcomes;
      4. Understand and practise the key skills of setting out expectations, delegating, agreeing on objectives, reviewing achievement and steering future performance;
      5. Be confident in developing people to achieve potential and in tackling underperformance;
      6. Know and practice essential communication skills including assertiveness and influencing to achieve desired outcomes;
      7. Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role
      8. Know and practice key behaviours involved in leading a team through change successfully.
      9. Know and use theories of emotional intelligence to review the effect of emotions on own and others’ performance
      10. Review own ability to set direction and communicate this to others
      11. Review own ability to motivate, delegate and empower others
      12. Produce a personal development plan to improve own ability to lead

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Outcomes:

1. 1. 1. Understand the importance of customers and give good customer care
      2. Know and understand the needs, wants and expectations of customers
      3. Use organisational auditing to find and retain customers
      4. Know, understand how the customer supply chain operates and meet customer requirements
      5. Adopt a consistent, professional style when speaking with customers
      6. Develop skills in engaging with customers and handling their enquiries effectively
      7. Listen effectively, asked questions and summarise to respond fully to a customer request
      8. Identify ways they can add value to customer relationships and exceed expectations
      9. Practise how to turn customer service disappointment into a positive experience
      10. Sell with persuasion and recognise the importance of aftersales service;
      11. Develop Customer Care procedures

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Outcomes:

1. 1. 1. Know and understand the principles of health and safety
      2. Know the difference between hazard and risk
      3. Recognise and identify the different hazards in the workplace
      4. Know and apply strategies to avoid and minimise health and safety in the workplace
      5. Know the four-step risk management process
      6. Conduct an informal risk assessment and its review
      7. Report and respond to a health and safety incident in the workplace.
      8. Develop a Health and Safety Policy
      9. Know and apply the main principles of the Occupational Health and Safety Act

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Outcomes:

1. 1. 1. Understand organisational ethics and culture, in relation to own organisation
      2. Know the importance of governance in shaping the ethics and values of the organisation
      3. Develop corporate social responsibility
      4. Know and understand issues relating to human rights, harassment, bullying and “whistle-blowing” legislation
      5. Develop policies with regards to equality and equity in relation to employees
      6. Define ethics in the work context including cultures, beliefs and value systems
      7. Define personal and business ethics and their difference
      8. Know and understand ethical considerations for investment, trading, competition, manufacturing, employment, etc.
      9. Define and understand the social responsibilities of organisations and the resource implications and financial costs and returns of using an ethical and equitable approach
      10. Understand how an organisation’s ethics and culture influence leadership style and organisation structure
      11. Know and understand different types of organisational culture and how they are manifest in terms of the structure of teams and management style
      12. Develop leadership skills and techniques for influencing culture
      13. Importance of creating a culture that encourages creativity and innovation and welcomes change
      14. Understand how to leverage ethics and culture to improve organisation performance
      15. Know and understand the concept of sub-cultures and their management
      16. Develop empowerment, delegation and leadership
      17. Map ethics and culture in own organisation

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Understand the importance of leading teams to achieve organisational goals and objectives
      2. Know and understand the principles of teamwork and their effect on the organisation
      3. Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives
      4. Evaluate the role of leadership in helping teams to achieve organisational goals and objectives
      5. Be able to develop and lead teams
      6. Critically review own ability to develop and lead teams to achieve organisational goals and objectives
      7. Implement changes to own leadership style in order to more effectively develop and lead teams

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Understand and apply marketing principles in the organisation
      2. Assess marketing’s role in discovering and satisfying consumer’s needs, wants and behaviours
      3. Determine market size through a target market analysis
      4. Utilize environmental scanning to identify opportunities and threats in the marketing environment.
      5. Examine electronic commerce and interactive marketing and how they create customer value.
      6. Evaluate the electronic presence of various companies in the marketplace (both locally and globally)
      7. Analyze marketing factors that contribute to a product’s success or failure.

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Know and understand the concepts of efficiency and effectiveness within an organization
      2. Develop and assess a mission, vision, objectives and SMART goals for an organization
      3. Understand the concept of key performance indicators (KPIs) and measure the effectiveness and efficiency of the organization
      4. Understand and apply the principles of delegation and time management as part of managing effectively and efficiently
      5. Evaluate and assess the efficiency and effectiveness of control methods used to monitor the achievement of targets and objectives in own area of responsibility
      6. Implement improvements to organisational efficiency and effectiveness in own area of responsibility
      7. Evaluate own ability to manage efficiently and effectively
      8. Implement changes in own management style in order to manage more efficiently and effectively

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

15

Supervised Placement and Practice Hours:

0

Self-Study Hours:

25

Assessment Hours:

10

Learning Objectives:

1. 1. 1. Understand the need for innovation and change management within an organization
      2. Explain the importance of innovation for own organisation
      3. Explain the importance of managing change within own organization
      4. Explain and understand the effects of innovation on business performance
      5. Develop and implement concepts of creativity and innovation and the conditions and processes required to encourage them
      6. Identify the core areas of innovation and understand the internal and external environments that foster innovation and strategic change including how these vary across the world
      7. Propose innovative solutions to improve organisational performance
      8. Know, understand and use a range of techniques used to develop and generate innovative options such as SWOT, PESTLE, etc
      9. Evaluate options for generating the proposed improvement to determine feasibility and viability
      10. Lead and manage change within an organization by creating a plan that meets the stakeholders’ expectations
      11. Develop an in-depth understanding of the sources, processes and strategies of innovation
      12. Analyse the types of opportunities in an organisation’s internal and external environment that enable innovation and strategic change
      13. Explain and analyse industry dynamics and organisational innovation and management processes in differing contexts
      14. Critically appraise the nature of innovation and understand the implications for how firms can engage in strategic change
      15. Evaluate how different strategies affect businesses and appraise the tools and methods used
      16. Construct arguments based on the interpretation of quantitative data
      17. Have analytical, problem-solving and decision making skills in the area of innovation
      18. Synthesise and use information and knowledge effectively to analyse organisational innovation

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Describe and understand the main contemporary theories of management
      2. Describe and understand different types of organisations
      3. Assess the viability of the types of organisations within different context
      4. Identify the various areas of management and how these interelate between them.
      5. Demonstrate critical thinking when presented with managerial problems and express their views and opinions on managerial issues in an articulate way.
      6. Understand the major internal features of a business system and the environment in which it operates.
      7. Identify and explain the importance of the management process and identify some of the key skills required for contemporary management practice.
      8. Conduct topic and case analysis to apply theoretical concepts.

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Understand and build professional relationships both with within and outside the organization, the teams and with other professionals;
      2. Understand and apply communication skills.
      3. Understand and work within a team setting of professionals for the benefit of the organisation.

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Know and understand the main theories of Human Resource Management
      2. Explain and apply the development, implementation, and evaluation of employee recruitment, selection, and retention plans and processes.
      3. Understand and contribute to the design and evaluation of the performance management program.
      4. Develop, implement, and evaluate employee orientation, training, and development programs.
      5. Understand the importance of employment and industrial relations yee in both non-union and union environments.
      6. Understand and support the development and communication of the organization’s remuneration policies.
      7. Understand and communicate in the development, implementation, and evaluation of organizational and health and safety policies and practices.
      8. Understand and contribute to information needs and apply current and emerging information technologies to support the human resources function.
      9. Promote organisational effectiveness in relation to human resources
      10. Analyse communication strategies
      11. Manage own professional development and provide leadership to others in the achievement of ongoing competence in human resources professional practice.
      12. Contribute to the human resources component of the organization’s business plan.
      13. Conduct research, produce reports and recommend changes in human resources practices

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20

Learning Objectives:

1. 1. 1. Know and understand both the theoretical and practical role of financial management in managing organisations
      2. Know and understand the financial principles in managing organisations
      3. Know and apply the basic accounting principles
      4. Analyse the finances of individual organisations both in terms of their performance and capital requirements
      5. Evaluate the role and importance of shareholders within modern organisations
      6. Appreciate and understand the importance of risk within the context of financial decision making
      7. Access financial information from a wide variety of sources and use this information to research and assess organisations.
      8. Know how accounting software contribute to the financial aspect of the organization and have basic knowledge of how to use it

Mode of Teaching:

Lectures/online

Mode of Assessment:

Assignment (50%); practical exam(50%)

Total Contact Hours:

48

Supervised Placement and Practice Hours:

0

Self-Study Hours:

112

Assessment Hours:

40

Learning Objectives:

1. 1. 1. Be able to plan a professional presentation
      2. Identify the aims and objectives of the presentation
      3. Identify the intended audience for the presentation, assessing their level of understanding of the presentation topic
      4. Research, evaluate and select information on the presentation topic
      5. Plan the content and structure of the presentation and prepare visual aids and any other materials required for the presentation
      6. Prepare the location and any equipment required for the presentation
      7. Present your subject matter supported by facts at an appropriate level of understanding for the audience
      8. Use effectively presentation techniques, and respond appropriately to questions from the audience
      9. Be able to evaluate own ability to make professional presentations
      10. Use feedback from the audience to evaluate own ability to plan and structure a professional presentation
      11. Use feedback from the audience to evaluate own ability to deliver a professional presentation
      12. Implement improvements to own professional presentations
      13. Evaluation techniques (self and others) and performance improvement

Mode of Teaching:

Lectures/online

Mode of Assessment:

Presentation (75%); assignment (25%)

Total Contact Hours:

27

Supervised Placement and Practice Hours:

0

Self-Study Hours:

53

Assessment Hours:

20