Housekeeping

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Housekeeping

  • December 17, 2021
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Safe, Hygienic and Secure Working Environments in Hospitality (3 ECTS)

Learning Objectives:

      1. Follow health, safety and security regulations and apply them to the workplace.
      2. Recognise hazards in the workplace and adapts own work practices to ensure safety and hygiene.
      3. Gain knowledge about own responsibilities and adapts own behaviour to apply work practises that ensure the health and safety of oneself and others in the working environment.
      4. Utilise tools and equipment appropriately to avoid danger and/ or damage to oneself, others, the organisation, the building, customers and their belongings.
      5. Deal with hazards, security threats and injuries adequately.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

Short answer assignment, Peer Review/ Group work

 

Total Contact Hours:

15

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

53

 

Assessment Hours:

7

Effective Teamwork (3 ECTS)

Learning Outcomes:

      1. Adapt own behaviour to work effectively within a team.
      2. Recognise situations when it is appropriate to ask for help from team members or to support other team members.
      3. Recognise the importance of following instructions accurately.
      4. Work within a team and under the supervision of other professionals.
      5. Work as team-member within a multidisciplinary team.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

Group Presentation, Peer Review/ Group work

 

Total Contact Hours:

15

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

53

 

Assessment Hours:

7

Cleaning and Servicing of Hospitality Areas (3 ECTS)

Learning Outcomes:

      1. Adequately clean and service toilet and bathroom areas.
      2. Adequately clean and service furnished areas.
      3. Dispose of waste appropriately.
      4. Choose the correct cleaning equipment and materials for toilet and bathroom areas and clean toilets and surrounding areas correctly.
      5. Choose the correct cleaning equipment and materials for each part of the area.
      6. Collect access equipment tools to access the zones which are to be cleaned such as rooms.
      7. Update oneself about any priorities or special requests for the day.
      8. Ensure that one’s housekeeping trolley is organised and contain all that is required.
      9. Ensure that a sufficient and adequate supply of service items are stored in the panel room.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

Short answer assignment, Peer Review/ Group work

 

Total Contact Hours:

15

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

53

 

Assessment Hours:

7

Principles of Cleaning Windows (2 ECTS)

Learning Objectives:

      1. Be capable of preparing the work area.
      2. Use appropriate protective clothing.
      3. Adequately put-up hazard warning signs.
      4. Protect surrounding areas such as surfaces, windows, window frames.
      5. Recognise the difference between the different cleaning equipment and materials and learn how to use them adequately, such as cloths, cleaning chemicals and squeegees.
      6. Remove dirt that is hard to remove.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

Peer Review/ Group work

 

Total Contact Hours:

9

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

36

 

Assessment Hours:

5

Principles of Maintaining Customer Service (4 ECTS)

Learning Outcomes:

      1. Identify services or products they are involved in delivering that rely on effective teamwork.
      2. Identify steps in the customer service delivery process that rely on the exchange of information between them and their colleagues.
      3. Identify ways of reminding themselves when they have passed responsibility to a colleague for completing a customer service action.
      4. Observe guests behaviour and ensure that they are supported and assisted as necessary at all times.
      5. Respect the privacy of all guests as well as their belongings.
      6. Tackle any complaints which may arise promptly so as to ensure a positive client experience.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

MCQ test, Short answer assignment, Peer Review/ Group work

 

Total Contact Hours:

18

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

72

 

Assessment Hours:

10

Work Ethics, Rights and Responsibilities for Housekeepers (2 ECTS)

Learning Outcomes:

      1. Outline employee and employer rights and responsibilities under employment law, including Disability Discrimination Act, Health and Safety and other relevant legislation.
      2. Understand the difference between ethics and law and ensure that both legal and ethical standards are followed at all times.
      3. Identify the key ethical principles of housekeeping.
      4. Maintain a professional attitude with customers and show courtesy.
      5. Maintain a cordial relationship with colleagues and management.
      6. Respect work obligations, duties and responsibilities, whilst also respecting one’s own rights.
      7. Show tolerance and acceptance of diversity.
      8. Tackle unexpected and challenging situations professionally whilst recognising the importance of seeking the help of superiors when necessary.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

Peer Review/ Group work

 

Total Contact Hours:

9

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

36

 

Assessment Hours:

5

Principles of Carrying Out Periodic Room Servicing and Deep Cleaning (3 ECTS)

Learning Outcomes:

      1. Carry out periodic room servicing and periodic deep cleaning effectively.
      2. Make sure necessary information about the schedule and requirements for periodic room servicing is available.
      3. Obtain the necessary stock to replace items in the room.
      4. Carry out the required periodic room servicing.
      5. Leave the room in the required condition.
      6. Follow the correct procedures for items that have been replaced.
      7. Identify and report anything that needs specialist maintenance.

Mode of Teaching:

Face-to-face Lectures/online lectures/ Asynchronous

 

Mode of Assessment:

Short answer assignment, Peer Review/ Group work

 

Total Contact Hours:

15

 

Supervised Placement and Practice Hours:

0

 

Self-Study Hours:

53

 

Assessment Hours:

7

Housekeeping Practical (10 ECTS)

Learning Outcomes:

      1. Compose, set up and write a learner portfolio
      2. Examine and apply the importance of personal development even during practice.
      3. Be reflective and able to evaluate work done
      4. Write and evaluate SMART goals towards performance
      5. Demonstrate through self-reflection the importance to promote high ethical standards at the workplace
      6. Work professionally under supervision of other professionals
      7. Use professional practices and the appropriate equipment accordingly
      8. Carry out day-to-day housekeeping tasks according to professional practices for at least 237-hour placement in a hospitality arrangement.

Mode of Teaching:

Practical

 

Mode of Assessment:

Logbook

 

Total Contact Hours:

10

 

Supervised Placement and Practice Hours:

237

 

Self-Study Hours:

0

 

Assessment Hours:

3