Course Overview

Overall Competences

During this module, our students will:

• Manage stressful situations triggered by customers and apply strategies to deal with them, through support from the workplace and available stress management interventions.
• Train others on the different forms of customer mistreatment, maintain professionalism during the exchange, recognise when and how to take responsibility, and the warning signs of counterproductive work behaviour (CWB).
• Gain skills to act with autonomy when implementing a holistic approach to tackling stress in the workplace.

Accreditation by MFHEA

For more information kindly click here to view the complete accreditation information

Location

Malta Leadership Institute
Valley Towers, Suite 9
Valley Road
Birkirkara BKR9022
Malta