Course Overview

Overall Competences

During this module, our students will:

• Train others on the importance of customer service psychology,
• Train others on the best approaches to creating customer satisfaction and wellbeing through showing an understanding of customers’ motivations.
• Gain skills to determine the best approach to various customer behaviours and emotional states.

Accreditation by MFHEA

For more information kindly click here to view the complete accreditation information

Location

Malta Leadership Institute
Valley Towers, Suite 9
Valley Road
Birkirkara BKR9022
Malta