Course Overview

Intro

Our Diploma in Customer Care gives learners the competencies to work professionally as Customer Care service providers.

This qualification will provide the necessary theoretical knowledge, practical skills and competencies that will empower learners to implement the customer service skills they learnt during the course in a real-life setting.

This course is ideal for those individuals who would like to work as Receptionists, Customer Care agents, Customer Service Supervisors or Customer Service Managers in the Service Industry.

It’s also highly recommended for people who are already working in the customer service industry and those who work in a different sector but want to improve their customer service skills.

Overall Competences

Upon course completion, our students will be able to:

• Professionally communicate with customers. 
• Work in any customer care setting.
• Understand the organisation’s services and products better. 
• Network with all units within the organisation.
• Cope well with workplace stress. 
• Support the other team members. 
• Deal with queries, complaints and other needs in a professional and standardised manner.
• Follow up on queries, complaints and other customer needs. 

Mode of Delivery

The Diploma in Customer Care will be delivered through blended learning, with 50% of contact hours delivered online and the other 50% of contact hours delivered face-to-face.

Accreditation by MFHEA

For more information kindly click here to view the complete accreditation information

Location

Malta Leadership Institute
Valley Towers, Suite 9
Valley Road
Birkirkara BKR9022
Malta