Course Structure
1st year
1st year
Safe, Hygienic and Secure Working Environments in Hospitality (3 ECTS)
Learning Objectives:
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- Follow health, safety and security regulations and apply them to the workplace.
- Recognise hazards in the workplace and adapts own work practices to ensure safety and hygiene.
- Gain knowledge about own responsibilities and adapts own behaviour to apply work practises that ensure the health and safety of oneself and others in the working environment.
- Utilise tools and equipment appropriately to avoid danger and/ or damage to oneself, others, the organisation, the building, customers and their belongings.
- Deal with hazards, security threats and injuries adequately.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
Short answer assignment, Peer Review/ Group work
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
7
Effective Teamwork (3 ECTS)
Learning Outcomes:
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- Adapt own behaviour to work effectively within a team.
- Recognise situations when it is appropriate to ask for help from team members or to support other team members.
- Recognise the importance of following instructions accurately.
- Work within a team and under the supervision of other professionals.
- Work as team-member within a multidisciplinary team.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
Group Presentation, Peer Review/ Group work
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
7
Cleaning and Servicing of Hospitality Areas (3 ECTS)
Learning Outcomes:
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- Adequately clean and service toilet and bathroom areas.
- Adequately clean and service furnished areas.
- Dispose of waste appropriately.
- Choose the correct cleaning equipment and materials for toilet and bathroom areas and clean toilets and surrounding areas correctly.
- Choose the correct cleaning equipment and materials for each part of the area.
- Collect access equipment tools to access the zones which are to be cleaned such as rooms.
- Update oneself about any priorities or special requests for the day.
- Ensure that one’s housekeeping trolley is organised and contain all that is required.
- Ensure that a sufficient and adequate supply of service items are stored in the panel room.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
Short answer assignment, Peer Review/ Group work
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
7
Principles of Cleaning Windows (2 ECTS)
Learning Objectives:
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- Be capable of preparing the work area.
- Use appropriate protective clothing.
- Adequately put-up hazard warning signs.
- Protect surrounding areas such as surfaces, windows, window frames.
- Recognise the difference between the different cleaning equipment and materials and learn how to use them adequately, such as cloths, cleaning chemicals and squeegees.
- Remove dirt that is hard to remove.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
Peer Review/ Group work
Total Contact Hours:
9
Supervised Placement and Practice Hours:
0
Self-Study Hours:
36
Assessment Hours:
5
Principles of Maintaining Customer Service (4 ECTS)
Learning Outcomes:
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- Identify services or products they are involved in delivering that rely on effective teamwork.
- Identify steps in the customer service delivery process that rely on the exchange of information between them and their colleagues.
- Identify ways of reminding themselves when they have passed responsibility to a colleague for completing a customer service action.
- Observe guests behaviour and ensure that they are supported and assisted as necessary at all times.
- Respect the privacy of all guests as well as their belongings.
- Tackle any complaints which may arise promptly so as to ensure a positive client experience.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
MCQ test, Short answer assignment, Peer Review/ Group work
Total Contact Hours:
18
Supervised Placement and Practice Hours:
0
Self-Study Hours:
72
Assessment Hours:
10
Work Ethics, Rights and Responsibilities for Housekeepers (2 ECTS)
Learning Outcomes:
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- Outline employee and employer rights and responsibilities under employment law, including Disability Discrimination Act, Health and Safety and other relevant legislation.
- Understand the difference between ethics and law and ensure that both legal and ethical standards are followed at all times.
- Identify the key ethical principles of housekeeping.
- Maintain a professional attitude with customers and show courtesy.
- Maintain a cordial relationship with colleagues and management.
- Respect work obligations, duties and responsibilities, whilst also respecting one’s own rights.
- Show tolerance and acceptance of diversity.
- Tackle unexpected and challenging situations professionally whilst recognising the importance of seeking the help of superiors when necessary.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
Peer Review/ Group work
Total Contact Hours:
9
Supervised Placement and Practice Hours:
0
Self-Study Hours:
36
Assessment Hours:
5
Principles of Carrying Out Periodic Room Servicing and Deep Cleaning (3 ECTS)
Learning Outcomes:
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- Carry out periodic room servicing and periodic deep cleaning effectively.
- Make sure necessary information about the schedule and requirements for periodic room servicing is available.
- Obtain the necessary stock to replace items in the room.
- Carry out the required periodic room servicing.
- Leave the room in the required condition.
- Follow the correct procedures for items that have been replaced.
- Identify and report anything that needs specialist maintenance.
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Mode of Teaching:
Face-to-face Lectures/online lectures/ Asynchronous
Mode of Assessment:
Short answer assignment, Peer Review/ Group work
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
7
Housekeeping Practical (10 ECTS)
Learning Outcomes:
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- Compose, set up and write a learner portfolio
- Examine and apply the importance of personal development even during practice.
- Be reflective and able to evaluate work done
- Write and evaluate SMART goals towards performance
- Demonstrate through self-reflection the importance to promote high ethical standards at the workplace
- Work professionally under supervision of other professionals
- Use professional practices and the appropriate equipment accordingly
- Carry out day-to-day housekeeping tasks according to professional practices for at least 237-hour placement in a hospitality arrangement.
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Mode of Teaching:
Practical
Mode of Assessment:
Logbook
Total Contact Hours:
10
Supervised Placement and Practice Hours:
237
Self-Study Hours:
0
Assessment Hours:
3
