Course Structure
Learning Outcomes:
Discuss and communicate the management history and how it affects contemporary management.
Understand and apply the differences between leadership, management and administration
Know and apply the main theoretical aspects of management
Practice the process of management’s four functions: planning, organizing, leading, and controlling.
Identify and evaluate social responsibility and ethical issues involved in business situations and logically articulate your own position on such issues.
Explain how organizations adapt to an uncertain environment and identify techniques managers use to influence and control the internal environment.
Identify and properly use vocabularies within the field of management to articulate one’s own position on a specific management issue and communicate effectively with varied audiences.
Evaluate leadership styles to anticipate the consequences of each leadership style.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
36
Supervised Placement and Practice Hours:
0
Self-Study Hours:
84
Assessment Hours:
30
Learning Outcomes:
- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
- Be aware of personal leadership style and be confident in adapting leadership styles with managerial skills to achieve desired impact and outcomes;
- Understand and practise the key skills of setting out expectations, delegating, agreeing on objectives, reviewing achievement and steering future performance;
- Be confident in developing people to achieve potential and in tackling underperformance;
- Know and practice essential communication skills including assertiveness and influencing to achieve desired outcomes;
- Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role
- Know and practice key behaviours involved in leading a team through change successfully.
- Know and use theories of emotional intelligence to review the effect of emotions on own and others’ performance
- Review own ability to set direction and communicate this to others
- Review own ability to motivate, delegate and empower others
- Produce a personal development plan to improve own ability to lead
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Understand the importance of customers and give good customer care
- Know and understand the needs, wants and expectations of customers
- Use organisational auditing to find and retain customers
- Know, understand how the customer supply chain operates and meet customer requirements
- Adopt a consistent, professional style when speaking with customers
- Develop skills in engaging with customers and handling their enquiries effectively
- Listen effectively, asked questions and summarise to respond fully to a customer request
- Identify ways they can add value to customer relationships and exceed expectations
- Practise how to turn customer service disappointment into a positive experience
- Sell with persuasion and recognise the importance of aftersales service;
- Develop Customer Care procedures
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Know and understand the principles of health and safety
- Know the difference between hazard and risk
- Recognise and identify the different hazards in the workplace
- Know and apply strategies to avoid and minimise health and safety in the workplace
- Know the four-step risk management process
- Conduct an informal risk assessment and its review
- Report and respond to a health and safety incident in the workplace.
- Develop a Health and Safety Policy
- Know and apply the main principles of the Occupational Health and Safety Act
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Understand organisational ethics and culture, in relation to own organisation
- Know the importance of governance in shaping the ethics and values of the organisation
- Develop corporate social responsibility
- Know and understand issues relating to human rights, harassment, bullying and “whistle-blowing” legislation
- Develop policies with regards to equality and equity in relation to employees
- Define ethics in the work context including cultures, beliefs and value systems
- Define personal and business ethics and their difference
- Know and understand ethical considerations for investment, trading, competition, manufacturing, employment, etc.
- Define and understand the social responsibilities of organisations and the resource implications and financial costs and returns of using an ethical and equitable approach
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Know and understand different types of organisational culture and how they are manifest in terms of the structure of teams and management style
- Develop leadership skills and techniques for influencing culture
- Importance of creating a culture that encourages creativity and innovation and welcomes change
- Understand how to leverage ethics and culture to improve organisation performance
- Know and understand the concept of sub-cultures and their management
- Develop empowerment, delegation and leadership
- Map ethics and culture in own organisation
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Understand the importance of leading teams to achieve organisational goals and objectives
- Know and understand the principles of teamwork and their effect on the organisation
- Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives
- Evaluate the role of leadership in helping teams to achieve organisational goals and objectives
- Be able to develop and lead teams
- Critically review own ability to develop and lead teams to achieve organisational goals and objectives
- Implement changes to own leadership style in order to more effectively develop and lead teams
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Understand and apply marketing principles in the organisation
- Assess marketing’s role in discovering and satisfying consumer’s needs, wants and behaviours
- Determine market size through a target market analysis
- Utilize environmental scanning to identify opportunities and threats in the marketing environment.
- Examine electronic commerce and interactive marketing and how they create customer value.
- Evaluate the electronic presence of various companies in the marketplace (both locally and globally)
- Analyze marketing factors that contribute to a product’s success or failure.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Know and understand the concepts of efficiency and effectiveness within an organization
- Develop and assess a mission, vision, objectives and SMART goals for an organization
- Understand the concept of key performance indicators (KPIs) and measure the effectiveness and efficiency of the organization
- Understand and apply the principles of delegation and time management as part of managing effectively and efficiently
- Evaluate and assess the efficiency and effectiveness of control methods used to monitor the achievement of targets and objectives in own area of responsibility
- Implement improvements to organisational efficiency and effectiveness in own area of responsibility
- Evaluate own ability to manage efficiently and effectively
- Implement changes in own management style in order to manage more efficiently and effectively
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
- Understand the need for innovation and change management within an organization
- Explain the importance of innovation for own organisation
- Explain the importance of managing change within own organization
- Explain and understand the effects of innovation on business performance
- Develop and implement concepts of creativity and innovation and the conditions and processes required to encourage them
- Identify the core areas of innovation and understand the internal and external environments that foster innovation and strategic change including how these vary across the world
- Propose innovative solutions to improve organisational performance
- Know, understand and use a range of techniques used to develop and generate innovative options such as SWOT, PESTLE, etc
- Evaluate options for generating the proposed improvement to determine feasibility and viability
- Lead and manage change within an organization by creating a plan that meets the stakeholders’ expectations
- Develop an in-depth understanding of the sources, processes and strategies of innovation
- Analyse the types of opportunities in an organisation’s internal and external environment that enable innovation and strategic change
- Explain and analyse industry dynamics and organisational innovation and management processes in differing contexts
- Critically appraise the nature of innovation and understand the implications for how firms can engage in strategic change
- Evaluate how different strategies affect businesses and appraise the tools and methods used
- Construct arguments based on the interpretation of quantitative data
- Have analytical, problem-solving and decision making skills in the area of innovation
- Synthesise and use information and knowledge effectively to analyse organisational innovation
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Describe and understand the main contemporary theories of management
- Describe and understand different types of organisations
- Assess the viability of the types of organisations within different context
- Identify the various areas of management and how these interelate between them.
- Demonstrate critical thinking when presented with managerial problems and express their views and opinions on managerial issues in an articulate way.
- Understand the major internal features of a business system and the environment in which it operates.
- Identify and explain the importance of the management process and identify some of the key skills required for contemporary management practice.
- Conduct topic and case analysis to apply theoretical concepts.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Understand and build professional relationships both with within and outside the organization, the teams and with other professionals;
- Understand and apply communication skills.
- Understand and work within a team setting of professionals for the benefit of the organisation.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Know and understand the main theories of Human Resource Management
- Explain and apply the development, implementation, and evaluation of employee recruitment, selection, and retention plans and processes.
- Understand and contribute to the design and evaluation of the performance management program.
- Develop, implement, and evaluate employee orientation, training, and development programs.
- Understand the importance of employment and industrial relations yee in both non-union and union environments.
- Understand and support the development and communication of the organization’s remuneration policies.
- Understand and communicate in the development, implementation, and evaluation of organizational and health and safety policies and practices.
- Understand and contribute to information needs and apply current and emerging information technologies to support the human resources function.
- Promote organisational effectiveness in relation to human resources
- Analyse communication strategies
- Manage own professional development and provide leadership to others in the achievement of ongoing competence in human resources professional practice.
- Contribute to the human resources component of the organization’s business plan.
- Conduct research, produce reports and recommend changes in human resources practices
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Know and understand both the theoretical and practical role of financial management in managing organisations
- Know and understand the financial principles in managing organisations
- Know and apply the basic accounting principles
- Analyse the finances of individual organisations both in terms of their performance and capital requirements
- Evaluate the role and importance of shareholders within modern organisations
- Appreciate and understand the importance of risk within the context of financial decision making
- Access financial information from a wide variety of sources and use this information to research and assess organisations.
- Know how accounting software contribute to the financial aspect of the organization and have basic knowledge of how to use it
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment (50%); practical exam(50%)
Total Contact Hours:
48
Supervised Placement and Practice Hours:
0
Self-Study Hours:
112
Assessment Hours:
40
Learning Objectives:
- Be able to plan a professional presentation
- Identify the aims and objectives of the presentation
- Identify the intended audience for the presentation, assessing their level of understanding of the presentation topic
- Research, evaluate and select information on the presentation topic
- Plan the content and structure of the presentation and prepare visual aids and any other materials required for the presentation
- Prepare the location and any equipment required for the presentation
- Present your subject matter supported by facts at an appropriate level of understanding for the audience
- Use effectively presentation techniques, and respond appropriately to questions from the audience
- Be able to evaluate own ability to make professional presentations
- Use feedback from the audience to evaluate own ability to plan and structure a professional presentation
- Use feedback from the audience to evaluate own ability to deliver a professional presentation
- Implement improvements to own professional presentations
- Evaluation techniques (self and others) and performance improvement
Mode of Teaching:
Lectures/online
Mode of Assessment:
Presentation (75%); assignment (25%)
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Identify major theoretical concepts in psychology related to organisations
- Trace the historical development of theoretical concepts in psychology
- Integrate psychology theory, research, and organizational knowledge to explain and interpret how the field of psychology currently advances knowledge.
- Identify and understand the use of psychometric tools in organisations
- Critique and synthesize theoretical psychological concepts and apply them to the organisation
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Understand and describe governance as it applies to an organisation
- Describe and evaluate the responsibilities within the governing body of an organization
- Explain possible structures within the organisation for delegating identified roles and responsibilities relating to governance and their application in various contexts
- Compare the main responsibilities of a governing body with those of the organisation’s management team
- Understand and know the legal and financial undertakings of a governing body.
- Know, identify and evaluate the procedures in place that ensure compliance with legal and regulatory requirements of governance
- Understand how to influence the effectiveness of the governing body
- Describe different processes for identifying and recruiting members to the governing body
- Describe and write procedures for monitoring induction, training and ongoing development for newly appointed members to the governing body
- Critically evaluate how feedback from the organisation’s staff, customers, and other stakeholders impacts the actions of the governing body
- Identify and evaluate governance and ethical issues
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
- Identify, explain and apply basic concepts for ICT management and its role in business
- Discuss and apply organizational, business and strategic issues surrounding ICT
- Know and evaluate different types of ICT management systems and
- Analyze and evaluate uses of strategic ICT in practice.
- Interpret how to use information technology to solve business problems Know and Analyze how ICT impacts a firm
- Describe the role of ICT in business
- Record the current issues of ICT and relate those issues to the firm
- Know and illustrate the impact of ICT within an organisation in society
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Understand and know the equality legal and guidance framework according to Maltese and European laws
- Understand and apply different forms of discrimination, inequalities and diversity and how they apply in the organisational framework
- Know and understand relevant theoretical models in relation to disability and diversity;
- Implement equality impact assessments of policies;
- Write and implement equality policies required to mainstream equality objectives into practice.
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Explain, identify and/or apply the principles of entrepreneurial and family business;
- Know, define, identify and/or apply the principles of viability of businesses, new business proposals, and opportunities within existing businesses;
- Define, identify and/or apply the principles of entrepreneurial management and growth through strategic plans, consulting projects and/or implementing their own businesses;
- Define, identify and/or apply the principles of preparing a startup business plan emphasizing financing, marketing, and organizing;
- Define, identify and/or apply the principles of creating and defending an entrepreneurial marketing plan;
- Define, identify and/or apply the principles of developing pro forma financial statements;
- Define, identify and/or apply the principles of new venture financing, growth financing, and growth financing for existing businesses;
- Define, know and apply the principles of risk assessment of new ventures and entrepreneurship
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Identify the forces impacting corporate and business strategies
- Be critically aware of factors involved in strategy making
- Assess the resources and constraints for strategy making in a business context
- Explain the importance of social, economic and political forces; and technological
- Investigate the impact of internationalisation on strategy making
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Describe, understand and apply quantitative, qualitative and mixed research designs
- Describe and apply the importance of evidence- and person-based practice
- Analyse and integrate key findings from research to understand major influences on organisations, teams and individuals.
- Understand how to identify, apply and critically appraise appropriate evidence-based and person-based practices in response to identified organizational and employee needs
- Implement, monitor and evaluate evidence-based practices as they relate to organisations
- Discuss critically the concept of evidence-based practice in the organization versus person-based practice
- Evaluate the nature of evidence versus that of experience
- Know, understand and implement the strategies emerging from evidence practice.
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Practical assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Identify and explain the core theories in the field of sociology of organizations
- Analyse organizations by application of relevant theoretical approaches
- Assess how changes in organisational strategies, structures and processes influence the achievement of organizational targets
- Identify objectives for further studies in the field of organizational sociology, including comparative perspectives,
- Critically classify the position of organizational sociology in relation to related disciplines.
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
- Explain and apply the differences between SMEs and large organisations
- Explain and identify how accounting, marketing, finance, management, and economics apply to SMEs
- Know and understand the legal and social environment of business of SMEs.
- Demonstrate an understanding of the global environment of business on SMEs
- Demonstrate an understanding of the ethical obligations and responsibilities of SMEs.
- Identify and list the use of business tools in SMEs.
- Apply knowledge of business concepts and functions for SMEs.
- Demonstrate the ability to manage people, processes, and resources within SMEs
- Explain and apply knowledge of key leadership concepts in
- Identify and evaluate business opportunities and trends for SMEs.
- Identify potential start-up models and resources given trends and opportunities.
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Understand financial concepts used to inform management decisions
- Use presentation skills and report writing
- Explain the differences between capital and revenue expenditure, using examples
- Explain how costs are classified and allocated, using examples
- Present a cost-benefit analysis for new projects
- Explain principles of how to construct a case study
- Be able to make a financial case to inform a management decision
- Use a range of financial evaluation techniques to inform a management decision
- Use project management skills to present the projects
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Understand and explain the outcomes of effective leadership
- Evaluate the importance of performance and engagement as an effect of good leadership
- Describe, develop and assess own leadership styles
- Assess the effectiveness of own leadership styles
- Understand, explain and apply a range of different models theories and explanations of leadership
- Understand the implications of own leadership styles for self and for leadership within own organization
- Evaluate the impact of changes in the situation on the effectiveness of the adopted style
- Be able to use and interpret a range of tools to inform leadership behaviour
- Understand the implications of own and others leadership behaviour in different contexts and address certain issues
- Produce an action plan for developing own leadership style and effectiveness
- Understanding how these work in terms of motivation theory
Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
- Compose, set up and write an excellent learner portfolio
- Understand and apply the importance of personal development even during practice.
- Be reflective and able to evaluate work done with employees and in the business environment
- Write SMART goals
- Demonstrate through self-reflection the importance to develop the potential of employees and the business through innovation and change
- Work professionally under supervision of other professionals
- Compile and create documents necessary within a business environment
- Work within a business environment for at least 474 hours.
Mode of Teaching:
Placement/Practical
Mode of Assessment:
Portfolio
Total Contact Hours:
23
Supervised Placement and Practice Hours:
480
Self-Study Hours:
77
Assessment Hours:
20
Learning Outcomes:
- Recognise the importance of planning and preparation required to undertake a research project.
- Develop a thorough understanding of the chosen subject area.
- Use correctly various research methods
- Demonstrate the ability to collate and critically assess/interpret data.
- Compile and present data and information in a logical manner
- Develop an ability to effectively communicate knowledge in a scientific manner.
- Provide recommendations based on research findings.
Mode of Teaching:
Fieldwork
Mode of Assessment:
Long essay [9-12k words]
Total Contact Hours:
40
Supervised Placement and Practice Hours:
50
Self-Study Hours:
560
Assessment Hours:
100
Learning Outcomes:
- Know and understand the importance of budgets and the effects on the organisation
- Explain and review different methods of budgetary planning and their effect on the organization’s objectives and policies
- Define, identify and apply the good characteristics of budgets
- Review the effectiveness of the organisation’s budgetary planning process
- Present and recommend improvements to the organisation’s budgetary planning and implementation processes
- Know and explain the advantages of, and problems with, budgetary planning and control
- Know, assess and review how to measure and monitor performance against budgets and their objectives and measure these against budgets and their objectives
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Know, explain and apply the project management process
- Identify the procedures in the project process, and discuss what are the tasks, activities, and dependencies involved in a project
- Know and explain mathematical concepts and use mathematical techniques in estimation and quality metrics on a basic level
- Use Project Management Software applications, such as MS Project.
- Design a project and apply risk assessment techniques to the project management process
- Create and recommend an ethical and professional approach for risk management, HR, training, and client relationship matters.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Know and understand the main elements of Maltese Financial Legislation including the different types of companies
- Know, maintain and apply the Consumer Affairs Legislation
- Know and apply the Employment and Industrial Relations Act (Maltese Law) (EIRA)
- Know and maintain Occupational Health and Safety Legislation
- Know and maintain Data Protection
- Know and maintain Voluntary organisations
- Know and understand various government incentives
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
- Develop a positive work environment that encourages high performance.
- Define motivation and align and motivate work teams to a common purpose.
- Adapt management style based on individual needs.
- Explain, set and communicate Key Performance Indicators
- Provide effective and timely feedback to both reinforce and improve performance.
- Address behavioural and performance problems with employees in a constructive way.
- Conduct a performance appraisal.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Design of a performance appraisal (60%); assignment (40%)
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
- Define, identify and apply the principles of change
- Know and understand the reasons for change in an organization
- Conduct an environmental and organisational analysis, to identify possible areas for change in own organization
- Explain and apply types of change and explain the effects of the different types of change
- Know and use different types of analytical tools to evaluate change such as PESTLE and SWOT analysis
- Explain, propose, manage and implement change in the workplace
- Assess the benefits and risks of implementing the identified opportunity for change
- Know the importance of a change implementation plan and develop and review such a plan
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
- Know and explain what is coaching and mentoring and their difference from other professions
- Know and explain various psychological theories that inform coaching and mentoring and how these are applied in the coaching practice
- Explain the role, responsibilities, characteristics and behaviours of an effective workplace coach.
- Effectively apply the key skills of an effective coach (questioning, active listening, reflecting, giving and receiving feedback, observation and interpretation of body language).
- Explain and use coaching models to enable others to enhance individual and team performance.
- Understand learning styles and barriers to effective coaching.
- Adapt their coaching style to meet the needs and learning style of the individual.
- Monitor, assess and record learners’ progress towards their goals and how they can assess and record their own progress towards their goals.
- Monitor and review their own performance as a workplace coach.
- Plan and organise effective workplace coaching sessions.
Mode of Teaching:
Lectures/online
Mode of Assessment:
Coaching sessions (30%); assignment (70%)
Total Contact Hours:
36
Supervised Placement and Practice Hours:
0
Self-Study Hours:
84
Assessment Hours:
30
Learning Outcomes:
- Define and identify different types of meetings and identify the purpose and desired outcomes of the different types of meetings.
- Determine if the meeting is necessary or if the issues can be addressed outside of a meeting.
- Identify and invite only the necessary and appropriate people for the meeting.
- Communicate effectively with attendees to maximise participants’ contribution
- Communicate the meeting’s purpose and desired outcomes to all attendees.
- Know and explain the importance of organisation for meetings including location, documentation and equipment
- Explain the importance of an agenda and minutes and write an agenda and minutes.
- Evaluate meetings’ outcomes against set objectives
- Know and explain the different types of roles taken during a meeting
- Know and understand the importance of rules how a meeting is managed
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
- Understand, explain and apply the importance of promoting personal development
- Assess the potential benefits to the organisation of developing individuals
- Examine the expectations and requirements of people
- Respect diversity and causes of conflict in the organization
- Promote and develop of work/life balance
- Understand and manage stress levels
- Understand and develop a plan for an individual’s development
- Develop training needs analysis for personal development
- Deal with interpersonal conflict
- Develop appropriate recording systems
- Develop career development strategies
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
- Explain human resource planning practices and their effect on the organization
- Understand and apply human resource planning in an organisation
- Understand and apply the whole recruitment process
- Understand and assess the impact of recruitment on the organization
- Analyse and assess the legal requirements on human resource planning
- Assess the impact of organisational policies and procedures on human resource planning in the organization
- Be able to plan and implement recruitment in line with legal and organisational requirements
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
- Analyse how an organisation is affected by the macro-environment
- Analyse own organisation using PESTLE
- Evaluate the strengths and limitations of using PESTLE as a strategic diagnostic tool
- Understand and apply the concept and methods of conducting PESTLE analysis
- Assess the impact on the organisation of the PESTLE factors
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
