Course Structure
Learning Outcomes:
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Discuss and communicate the management history and how it affects contemporary management.
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Understand and apply the differences between leadership, management and administration
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Know and apply the main theoretical aspects of management
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Practice the process of management’s four functions: planning, organizing, leading, and controlling.
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Identify and evaluate social responsibility and ethical issues involved in business situations and logically articulate your own position on such issues.
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Explain how organizations adapt to an uncertain environment and identify techniques managers use to influence and control the internal environment.
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Identify and properly use vocabularies within the field of management to articulate one’s own position on a specific management issue and communicate effectively with varied audiences.
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Evaluate leadership styles to anticipate the consequences of each leadership style.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
36
Supervised Placement and Practice Hours:
0
Self-Study Hours:
84
Assessment Hours:
30
Learning Outcomes:
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- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
- Be aware of personal leadership style and be confident in adapting leadership styles with managerial skills to achieve desired impact and outcomes;
- Understand and practise the key skills of setting out expectations, delegating, agreeing on objectives, reviewing achievement and steering future performance;
- Be confident in developing people to achieve potential and in tackling underperformance;
- Know and practice essential communication skills including assertiveness and influencing to achieve desired outcomes;
- Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role
- Know and practice key behaviours involved in leading a team through change successfully.
- Know and use theories of emotional intelligence to review the effect of emotions on own and others’ performance
- Review own ability to set direction and communicate this to others
- Review own ability to motivate, delegate and empower others
- Produce a personal development plan to improve own ability to lead
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
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- Understand the importance of customers and give good customer care
- Know and understand the needs, wants and expectations of customers
- Use organisational auditing to find and retain customers
- Know, understand how the customer supply chain operates and meet customer requirements
- Adopt a consistent, professional style when speaking with customers
- Develop skills in engaging with customers and handling their enquiries effectively
- Listen effectively, asked questions and summarise to respond fully to a customer request
- Identify ways they can add value to customer relationships and exceed expectations
- Practise how to turn customer service disappointment into a positive experience
- Sell with persuasion and recognise the importance of aftersales service;
- Develop Customer Care procedures
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
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- Know and understand the principles of health and safety
- Know the difference between hazard and risk
- Recognise and identify the different hazards in the workplace
- Know and apply strategies to avoid and minimise health and safety in the workplace
- Know the four-step risk management process
- Conduct an informal risk assessment and its review
- Report and respond to a health and safety incident in the workplace.
- Develop a Health and Safety Policy
- Know and apply the main principles of the Occupational Health and Safety Act
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Understand organisational ethics and culture, in relation to own organisation
- Know the importance of governance in shaping the ethics and values of the organisation
- Develop corporate social responsibility
- Know and understand issues relating to human rights, harassment, bullying and “whistle-blowing” legislation
- Develop policies with regards to equality and equity in relation to employees
- Define ethics in the work context including cultures, beliefs and value systems
- Define personal and business ethics and their difference
- Know and understand ethical considerations for investment, trading, competition, manufacturing, employment, etc.
- Define and understand the social responsibilities of organisations and the resource implications and financial costs and returns of using an ethical and equitable approach
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Know and understand different types of organisational culture and how they are manifest in terms of the structure of teams and management style
- Develop leadership skills and techniques for influencing culture
- Importance of creating a culture that encourages creativity and innovation and welcomes change
- Understand how to leverage ethics and culture to improve organisation performance
- Know and understand the concept of sub-cultures and their management
- Develop empowerment, delegation and leadership
- Map ethics and culture in own organisation
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
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-
- Understand the importance of leading teams to achieve organisational goals and objectives
- Know and understand the principles of teamwork and their effect on the organisation
- Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives
- Evaluate the role of leadership in helping teams to achieve organisational goals and objectives
- Be able to develop and lead teams
- Critically review own ability to develop and lead teams to achieve organisational goals and objectives
- Implement changes to own leadership style in order to more effectively develop and lead teams
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Understand and apply marketing principles in the organisation
- Assess marketing’s role in discovering and satisfying consumer’s needs, wants and behaviours
- Determine market size through a target market analysis
- Utilize environmental scanning to identify opportunities and threats in the marketing environment.
- Examine electronic commerce and interactive marketing and how they create customer value.
- Evaluate the electronic presence of various companies in the marketplace (both locally and globally)
- Analyze marketing factors that contribute to a product’s success or failure.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Know and understand the concepts of efficiency and effectiveness within an organization
- Develop and assess a mission, vision, objectives and SMART goals for an organization
- Understand the concept of key performance indicators (KPIs) and measure the effectiveness and efficiency of the organization
- Understand and apply the principles of delegation and time management as part of managing effectively and efficiently
- Evaluate and assess the efficiency and effectiveness of control methods used to monitor the achievement of targets and objectives in own area of responsibility
- Implement improvements to organisational efficiency and effectiveness in own area of responsibility
- Evaluate own ability to manage efficiently and effectively
- Implement changes in own management style in order to manage more efficiently and effectively
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
-
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- Understand the need for innovation and change management within an organization
- Explain the importance of innovation for own organisation
- Explain the importance of managing change within own organization
- Explain and understand the effects of innovation on business performance
- Develop and implement concepts of creativity and innovation and the conditions and processes required to encourage them
- Identify the core areas of innovation and understand the internal and external environments that foster innovation and strategic change including how these vary across the world
- Propose innovative solutions to improve organisational performance
- Know, understand and use a range of techniques used to develop and generate innovative options such as SWOT, PESTLE, etc
- Evaluate options for generating the proposed improvement to determine feasibility and viability
- Lead and manage change within an organization by creating a plan that meets the stakeholders’ expectations
- Develop an in-depth understanding of the sources, processes and strategies of innovation
- Analyse the types of opportunities in an organisation’s internal and external environment that enable innovation and strategic change
- Explain and analyse industry dynamics and organisational innovation and management processes in differing contexts
- Critically appraise the nature of innovation and understand the implications for how firms can engage in strategic change
- Evaluate how different strategies affect businesses and appraise the tools and methods used
- Construct arguments based on the interpretation of quantitative data
- Have analytical, problem-solving and decision making skills in the area of innovation
- Synthesise and use information and knowledge effectively to analyse organisational innovation
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
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- Describe and understand the main contemporary theories of management
- Describe and understand different types of organisations
- Assess the viability of the types of organisations within different context
- Identify the various areas of management and how these interelate between them.
- Demonstrate critical thinking when presented with managerial problems and express their views and opinions on managerial issues in an articulate way.
- Understand the major internal features of a business system and the environment in which it operates.
- Identify and explain the importance of the management process and identify some of the key skills required for contemporary management practice.
- Conduct topic and case analysis to apply theoretical concepts.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
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- Understand and build professional relationships both with within and outside the organization, the teams and with other professionals;
- Understand and apply communication skills.
- Understand and work within a team setting of professionals for the benefit of the organisation.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
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- Know and understand the main theories of Human Resource Management
- Explain and apply the development, implementation, and evaluation of employee recruitment, selection, and retention plans and processes.
- Understand and contribute to the design and evaluation of the performance management program.
- Develop, implement, and evaluate employee orientation, training, and development programs.
- Understand the importance of employment and industrial relations yee in both non-union and union environments.
- Understand and support the development and communication of the organization’s remuneration policies.
- Understand and communicate in the development, implementation, and evaluation of organizational and health and safety policies and practices.
- Understand and contribute to information needs and apply current and emerging information technologies to support the human resources function.
- Promote organisational effectiveness in relation to human resources
- Analyse communication strategies
- Manage own professional development and provide leadership to others in the achievement of ongoing competence in human resources professional practice.
- Contribute to the human resources component of the organization’s business plan.
- Conduct research, produce reports and recommend changes in human resources practices
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
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- Know and understand both the theoretical and practical role of financial management in managing organisations
- Know and understand the financial principles in managing organisations
- Know and apply the basic accounting principles
- Analyse the finances of individual organisations both in terms of their performance and capital requirements
- Evaluate the role and importance of shareholders within modern organisations
- Appreciate and understand the importance of risk within the context of financial decision making
- Access financial information from a wide variety of sources and use this information to research and assess organisations.
- Know how accounting software contribute to the financial aspect of the organization and have basic knowledge of how to use it
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment (50%); practical exam(50%)
Total Contact Hours:
48
Supervised Placement and Practice Hours:
0
Self-Study Hours:
112
Assessment Hours:
40
Learning Objectives:
-
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- Be able to plan a professional presentation
- Identify the aims and objectives of the presentation
- Identify the intended audience for the presentation, assessing their level of understanding of the presentation topic
- Research, evaluate and select information on the presentation topic
- Plan the content and structure of the presentation and prepare visual aids and any other materials required for the presentation
- Prepare the location and any equipment required for the presentation
- Present your subject matter supported by facts at an appropriate level of understanding for the audience
- Use effectively presentation techniques, and respond appropriately to questions from the audience
- Be able to evaluate own ability to make professional presentations
- Use feedback from the audience to evaluate own ability to plan and structure a professional presentation
- Use feedback from the audience to evaluate own ability to deliver a professional presentation
- Implement improvements to own professional presentations
- Evaluation techniques (self and others) and performance improvement
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Presentation (75%); assignment (25%)
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
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- Identify major theoretical concepts in psychology related to organisations
- Trace the historical development of theoretical concepts in psychology
- Integrate psychology theory, research, and organizational knowledge to explain and interpret how the field of psychology currently advances knowledge.
- Identify and understand the use of psychometric tools in organisations
- Critique and synthesize theoretical psychological concepts and apply them to the organisation
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Understand and describe governance as it applies to an organisation
- Describe and evaluate the responsibilities within the governing body of an organization
- Explain possible structures within the organisation for delegating identified roles and responsibilities relating to governance and their application in various contexts
- Compare the main responsibilities of a governing body with those of the organisation’s management team
- Understand and know the legal and financial undertakings of a governing body.
- Know, identify and evaluate the procedures in place that ensure compliance with legal and regulatory requirements of governance
- Understand how to influence the effectiveness of the governing body
- Describe different processes for identifying and recruiting members to the governing body
- Describe and write procedures for monitoring induction, training and ongoing development for newly appointed members to the governing body
- Critically evaluate how feedback from the organisation’s staff, customers, and other stakeholders impacts the actions of the governing body
- Identify and evaluate governance and ethical issues
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
-
-
- Identify, explain and apply basic concepts for ICT management and its role in business
- Discuss and apply organizational, business and strategic issues surrounding ICT
- Know and evaluate different types of ICT management systems and
- Analyze and evaluate uses of strategic ICT in practice.
- Interpret how to use information technology to solve business problems Know and Analyze how ICT impacts a firm
- Describe the role of ICT in business
- Record the current issues of ICT and relate those issues to the firm
- Know and illustrate the impact of ICT within an organisation in society
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Understand and know the equality legal and guidance framework according to Maltese and European laws
- Understand and apply different forms of discrimination, inequalities and diversity and how they apply in the organisational framework
- Know and understand relevant theoretical models in relation to disability and diversity;
- Implement equality impact assessments of policies;
- Write and implement equality policies required to mainstream equality objectives into practice.
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Explain, identify and/or apply the principles of entrepreneurial and family business;
- Know, define, identify and/or apply the principles of viability of businesses, new business proposals, and opportunities within existing businesses;
- Define, identify and/or apply the principles of entrepreneurial management and growth through strategic plans, consulting projects and/or implementing their own businesses;
- Define, identify and/or apply the principles of preparing a startup business plan emphasizing financing, marketing, and organizing;
- Define, identify and/or apply the principles of creating and defending an entrepreneurial marketing plan;
- Define, identify and/or apply the principles of developing pro forma financial statements;
- Define, identify and/or apply the principles of new venture financing, growth financing, and growth financing for existing businesses;
- Define, know and apply the principles of risk assessment of new ventures and entrepreneurship
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Identify the forces impacting corporate and business strategies
- Be critically aware of factors involved in strategy making
- Assess the resources and constraints for strategy making in a business context
- Explain the importance of social, economic and political forces; and technological
- Investigate the impact of internationalisation on strategy making
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Describe, understand and apply quantitative, qualitative and mixed research designs
- Describe and apply the importance of evidence- and person-based practice
- Analyse and integrate key findings from research to understand major influences on organisations, teams and individuals.
- Understand how to identify, apply and critically appraise appropriate evidence-based and person-based practices in response to identified organizational and employee needs
- Implement, monitor and evaluate evidence-based practices as they relate to organisations
- Discuss critically the concept of evidence-based practice in the organization versus person-based practice
- Evaluate the nature of evidence versus that of experience
- Know, understand and implement the strategies emerging from evidence practice.
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Practical assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Identify and explain the core theories in the field of sociology of organizations
- Analyse organizations by application of relevant theoretical approaches
- Assess how changes in organisational strategies, structures and processes influence the achievement of organizational targets
- Identify objectives for further studies in the field of organizational sociology, including comparative perspectives,
- Critically classify the position of organizational sociology in relation to related disciplines.
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
-
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- Explain and apply the differences between SMEs and large organisations
- Explain and identify how accounting, marketing, finance, management, and economics apply to SMEs
- Know and understand the legal and social environment of business of SMEs.
- Demonstrate an understanding of the global environment of business on SMEs
- Demonstrate an understanding of the ethical obligations and responsibilities of SMEs.
- Identify and list the use of business tools in SMEs.
- Apply knowledge of business concepts and functions for SMEs.
- Demonstrate the ability to manage people, processes, and resources within SMEs
- Explain and apply knowledge of key leadership concepts in
- Identify and evaluate business opportunities and trends for SMEs.
- Identify potential start-up models and resources given trends and opportunities.
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Understand financial concepts used to inform management decisions
- Use presentation skills and report writing
- Explain the differences between capital and revenue expenditure, using examples
- Explain how costs are classified and allocated, using examples
- Present a cost-benefit analysis for new projects
- Explain principles of how to construct a case study
- Be able to make a financial case to inform a management decision
- Use a range of financial evaluation techniques to inform a management decision
- Use project management skills to present the projects
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Understand and explain the outcomes of effective leadership
- Evaluate the importance of performance and engagement as an effect of good leadership
- Describe, develop and assess own leadership styles
- Assess the effectiveness of own leadership styles
- Understand, explain and apply a range of different models theories and explanations of leadership
- Understand the implications of own leadership styles for self and for leadership within own organization
- Evaluate the impact of changes in the situation on the effectiveness of the adopted style
- Be able to use and interpret a range of tools to inform leadership behaviour
- Understand the implications of own and others leadership behaviour in different contexts and address certain issues
- Produce an action plan for developing own leadership style and effectiveness
- Understanding how these work in terms of motivation theory
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Mode of Teaching:
Lectures/Online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
-
-
- Compose, set up and write an excellent learner portfolio
- Understand and apply the importance of personal development even during practice.
- Be reflective and able to evaluate work done with employees and in the business environment
- Write SMART goals
- Demonstrate through self-reflection the importance to develop the potential of employees and the business through innovation and change
- Work professionally under supervision of other professionals
- Compile and create documents necessary within a business environment
- Work within a business environment for at least 474 hours.
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Mode of Teaching:
Placement/Practical
Mode of Assessment:
Portfolio
Total Contact Hours:
23
Supervised Placement and Practice Hours:
480
Self-Study Hours:
77
Assessment Hours:
20
Learning Outcomes:
-
-
- Recognise the importance of planning and preparation required to undertake a research project.
- Develop a thorough understanding of the chosen subject area.
- Use correctly various research methods
- Demonstrate the ability to collate and critically assess/interpret data.
- Compile and present data and information in a logical manner
- Develop an ability to effectively communicate knowledge in a scientific manner.
- Provide recommendations based on research findings.
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Mode of Teaching:
Fieldwork
Mode of Assessment:
Long essay [9-12k words]
Total Contact Hours:
40
Supervised Placement and Practice Hours:
50
Self-Study Hours:
560
Assessment Hours:
100
Learning Outcomes:
-
-
- Know and understand the importance of budgets and the effects on the organisation
- Explain and review different methods of budgetary planning and their effect on the organization’s objectives and policies
- Define, identify and apply the good characteristics of budgets
- Review the effectiveness of the organisation’s budgetary planning process
- Present and recommend improvements to the organisation’s budgetary planning and implementation processes
- Know and explain the advantages of, and problems with, budgetary planning and control
- Know, assess and review how to measure and monitor performance against budgets and their objectives and measure these against budgets and their objectives
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Know, explain and apply the project management process
- Identify the procedures in the project process, and discuss what are the tasks, activities, and dependencies involved in a project
- Know and explain mathematical concepts and use mathematical techniques in estimation and quality metrics on a basic level
- Use Project Management Software applications, such as MS Project.
- Design a project and apply risk assessment techniques to the project management process
- Create and recommend an ethical and professional approach for risk management, HR, training, and client relationship matters.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Know and understand the main elements of Maltese Financial Legislation including the different types of companies
- Know, maintain and apply the Consumer Affairs Legislation
- Know and apply the Employment and Industrial Relations Act (Maltese Law) (EIRA)
- Know and maintain Occupational Health and Safety Legislation
- Know and maintain Data Protection
- Know and maintain Voluntary organisations
- Know and understand various government incentives
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Develop a positive work environment that encourages high performance.
- Define motivation and align and motivate work teams to a common purpose.
- Adapt management style based on individual needs.
- Explain, set and communicate Key Performance Indicators
- Provide effective and timely feedback to both reinforce and improve performance.
- Address behavioural and performance problems with employees in a constructive way.
- Conduct a performance appraisal.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Design of a performance appraisal (60%); assignment (40%)
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Define, identify and apply the principles of change
- Know and understand the reasons for change in an organization
- Conduct an environmental and organisational analysis, to identify possible areas for change in own organization
- Explain and apply types of change and explain the effects of the different types of change
- Know and use different types of analytical tools to evaluate change such as PESTLE and SWOT analysis
- Explain, propose, manage and implement change in the workplace
- Assess the benefits and risks of implementing the identified opportunity for change
- Know the importance of a change implementation plan and develop and review such a plan
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
-
-
- Know and explain what is coaching and mentoring and their difference from other professions
- Know and explain various psychological theories that inform coaching and mentoring and how these are applied in the coaching practice
- Explain the role, responsibilities, characteristics and behaviours of an effective workplace coach.
- Effectively apply the key skills of an effective coach (questioning, active listening, reflecting, giving and receiving feedback, observation and interpretation of body language).
- Explain and use coaching models to enable others to enhance individual and team performance.
- Understand learning styles and barriers to effective coaching.
- Adapt their coaching style to meet the needs and learning style of the individual.
- Monitor, assess and record learners’ progress towards their goals and how they can assess and record their own progress towards their goals.
- Monitor and review their own performance as a workplace coach.
- Plan and organise effective workplace coaching sessions.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Coaching sessions (30%); assignment (70%)
Total Contact Hours:
36
Supervised Placement and Practice Hours:
0
Self-Study Hours:
84
Assessment Hours:
30
Learning Outcomes:
-
-
- Define and identify different types of meetings and identify the purpose and desired outcomes of the different types of meetings.
- Determine if the meeting is necessary or if the issues can be addressed outside of a meeting.
- Identify and invite only the necessary and appropriate people for the meeting.
- Communicate effectively with attendees to maximise participants’ contribution
- Communicate the meeting’s purpose and desired outcomes to all attendees.
- Know and explain the importance of organisation for meetings including location, documentation and equipment
- Explain the importance of an agenda and minutes and write an agenda and minutes.
- Evaluate meetings’ outcomes against set objectives
- Know and explain the different types of roles taken during a meeting
- Know and understand the importance of rules how a meeting is managed
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
-
-
- Understand, explain and apply the importance of promoting personal development
- Assess the potential benefits to the organisation of developing individuals
- Examine the expectations and requirements of people
- Respect diversity and causes of conflict in the organization
- Promote and develop of work/life balance
- Understand and manage stress levels
- Understand and develop a plan for an individual’s development
- Develop training needs analysis for personal development
- Deal with interpersonal conflict
- Develop appropriate recording systems
- Develop career development strategies
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
-
-
- Explain human resource planning practices and their effect on the organization
- Understand and apply human resource planning in an organisation
- Understand and apply the whole recruitment process
- Understand and assess the impact of recruitment on the organization
- Analyse and assess the legal requirements on human resource planning
- Assess the impact of organisational policies and procedures on human resource planning in the organization
- Be able to plan and implement recruitment in line with legal and organisational requirements
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Outcomes:
-
-
- Analyse how an organisation is affected by the macro-environment
- Analyse own organisation using PESTLE
- Evaluate the strengths and limitations of using PESTLE as a strategic diagnostic tool
- Understand and apply the concept and methods of conducting PESTLE analysis
- Assess the impact on the organisation of the PESTLE factors
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
