Diploma in Customer Care

diploma customer care


Our Diploma in Customer Care gives learners the competencies to work professionally as Customer Care service providers.

This qualification will provide the necessary theoretical knowledge, practical skills and competencies that will empower learners to implement the customer service skills they learnt during the course in a real-life setting.

This course is ideal for those individuals who would like to work as Receptionists, Customer Care agents, Customer Service Supervisors or Customer Service Managers in the Service Industry.

It’s also highly recommended for people who are already working in the customer service industry and those who work in a different sector but want to improve their customer service skills.

Overall Competences

Upon course completion, our students will be able to:

  • Professionally communicate with customers. 
  • Work in any customer care setting.
  • Understand the organisation’s services and products better. 
  • Network with all units within the organisation.
  • Cope well with workplace stress. 
  • Support the other team members. 
  • Deal with queries, complaints and other needs in a professional and standardised manner.
  • Follow up on queries, complaints and other customer needs. 

Mode of Delivery

The Diploma in Customer Care will be delivered through blended learning, with 50% of contact hours delivered online and the other 50% of contact hours delivered face-to-face.

Course Structure


A Diploma in Customer Care can lead to many exciting careers. If you’re already working in this competitive sector, this diploma will fast-track your way up the corporate ladder. 

If you’ve never worked in this sector before, this qualification empowers you to apply to customer service-related jobs and embark on a new career path that offers a lot of opportunities for professional growth. 

Managing Customers

Entry Criteria


Third Country Nationals


Malta Leadership Institute
Valley Towers, Suite 9
Valley Road
Birkirkara BKR9022

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The Letter of Acceptance will only be issued once the course deposit has been paid. We should receive the deposit at least fifteen (15) days before the course start date.
All applicants should present (in paper or digital format) all the certificates that are needed to assess eligibility. These need to be sent at least a day before the course start date. For more information regarding eligibility criteria, kindly refer to the information that was sent to you by our team.
You must complete the following exemption form: https://form.jotformeu.com/jesfrig/rpl. You need to make this request when applying for the course. An official response will be issued during the first week of the course.
If for any reason, you decide to drop out, you need to inform us at least 10 (ten) days before. If we are informed ten (10) days plus before, you are still entitled to a partial refund (according to the amount of deposit requested and the MQF Level of the course).
If you want to switch courses (e.g. from the Certificate course to the Diploma course within the same faculty), you need to inform us at least two weeks before starting the course. If this change requires an additional deposit fee, then this change will be only accepted on the condition that we receive the payment immediately. Unfortunately, we cannot accept such changes if you've already started the original course.
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Enrolled: 0 students
Duration: 52 weeks (Part-time)
Lectures: 0
Level: MQF level 5