Course Structure
Learning Outcomes:
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Discuss and communicate the management history and how it affects contemporary management.
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Understand and apply the differences between leadership, management and administration
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Know and apply the main theoretical aspects of management
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Practice the process of management’s four functions: planning, organizing, leading, and controlling.
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Identify and evaluate social responsibility and ethical issues involved in business situations and logically articulate your own position on such issues.
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Explain how organizations adapt to an uncertain environment and identify techniques managers use to influence and control the internal environment.
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Identify and properly use vocabularies within the field of management to articulate one’s own position on a specific management issue and communicate effectively with varied audiences.
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Evaluate leadership styles to anticipate the consequences of each leadership style.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
36
Supervised Placement and Practice Hours:
0
Self-Study Hours:
84
Assessment Hours:
30
Learning Outcomes:
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- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
- Be aware of personal leadership style and be confident in adapting leadership styles with managerial skills to achieve desired impact and outcomes;
- Understand and practise the key skills of setting out expectations, delegating, agreeing on objectives, reviewing achievement and steering future performance;
- Be confident in developing people to achieve potential and in tackling underperformance;
- Know and practice essential communication skills including assertiveness and influencing to achieve desired outcomes;
- Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role
- Know and practice key behaviours involved in leading a team through change successfully.
- Know and use theories of emotional intelligence to review the effect of emotions on own and others’ performance
- Review own ability to set direction and communicate this to others
- Review own ability to motivate, delegate and empower others
- Produce a personal development plan to improve own ability to lead
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
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- Understand the importance of customers and give good customer care
- Know and understand the needs, wants and expectations of customers
- Use organisational auditing to find and retain customers
- Know, understand how the customer supply chain operates and meet customer requirements
- Adopt a consistent, professional style when speaking with customers
- Develop skills in engaging with customers and handling their enquiries effectively
- Listen effectively, asked questions and summarise to respond fully to a customer request
- Identify ways they can add value to customer relationships and exceed expectations
- Practise how to turn customer service disappointment into a positive experience
- Sell with persuasion and recognise the importance of aftersales service;
- Develop Customer Care procedures
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
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- Know and understand the principles of health and safety
- Know the difference between hazard and risk
- Recognise and identify the different hazards in the workplace
- Know and apply strategies to avoid and minimise health and safety in the workplace
- Know the four-step risk management process
- Conduct an informal risk assessment and its review
- Report and respond to a health and safety incident in the workplace.
- Develop a Health and Safety Policy
- Know and apply the main principles of the Occupational Health and Safety Act
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
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- Understand organisational ethics and culture, in relation to own organisation
- Know the importance of governance in shaping the ethics and values of the organisation
- Develop corporate social responsibility
- Know and understand issues relating to human rights, harassment, bullying and “whistle-blowing” legislation
- Develop policies with regards to equality and equity in relation to employees
- Define ethics in the work context including cultures, beliefs and value systems
- Define personal and business ethics and their difference
- Know and understand ethical considerations for investment, trading, competition, manufacturing, employment, etc.
- Define and understand the social responsibilities of organisations and the resource implications and financial costs and returns of using an ethical and equitable approach
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Know and understand different types of organisational culture and how they are manifest in terms of the structure of teams and management style
- Develop leadership skills and techniques for influencing culture
- Importance of creating a culture that encourages creativity and innovation and welcomes change
- Understand how to leverage ethics and culture to improve organisation performance
- Know and understand the concept of sub-cultures and their management
- Develop empowerment, delegation and leadership
- Map ethics and culture in own organisation
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
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- Understand the importance of leading teams to achieve organisational goals and objectives
- Know and understand the principles of teamwork and their effect on the organisation
- Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives
- Evaluate the role of leadership in helping teams to achieve organisational goals and objectives
- Be able to develop and lead teams
- Critically review own ability to develop and lead teams to achieve organisational goals and objectives
- Implement changes to own leadership style in order to more effectively develop and lead teams
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
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- Understand and apply marketing principles in the organisation
- Assess marketing’s role in discovering and satisfying consumer’s needs, wants and behaviours
- Determine market size through a target market analysis
- Utilize environmental scanning to identify opportunities and threats in the marketing environment.
- Examine electronic commerce and interactive marketing and how they create customer value.
- Evaluate the electronic presence of various companies in the marketplace (both locally and globally)
- Analyze marketing factors that contribute to a product’s success or failure.
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Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
