Course Structure
Learning Outcomes:
-
-
-
Discuss and communicate the management history and how it affects contemporary management.
-
Understand and apply the differences between leadership, management and administration
-
Know and apply the main theoretical aspects of management
-
Practice the process of management’s four functions: planning, organizing, leading, and controlling.
-
Identify and evaluate social responsibility and ethical issues involved in business situations and logically articulate your own position on such issues.
-
Explain how organizations adapt to an uncertain environment and identify techniques managers use to influence and control the internal environment.
-
Identify and properly use vocabularies within the field of management to articulate one’s own position on a specific management issue and communicate effectively with varied audiences.
-
Evaluate leadership styles to anticipate the consequences of each leadership style.
-
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
36
Supervised Placement and Practice Hours:
0
Self-Study Hours:
84
Assessment Hours:
30
Learning Outcomes:
-
-
- Understand own ability to fulfil key responsibilities of the leadership role
- Be able to evaluate own ability to lead others
- Be aware of personal leadership style and be confident in adapting leadership styles with managerial skills to achieve desired impact and outcomes;
- Understand and practise the key skills of setting out expectations, delegating, agreeing on objectives, reviewing achievement and steering future performance;
- Be confident in developing people to achieve potential and in tackling underperformance;
- Know and practice essential communication skills including assertiveness and influencing to achieve desired outcomes;
- Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role
- Know and practice key behaviours involved in leading a team through change successfully.
- Know and use theories of emotional intelligence to review the effect of emotions on own and others’ performance
- Review own ability to set direction and communicate this to others
- Review own ability to motivate, delegate and empower others
- Produce a personal development plan to improve own ability to lead
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Understand the importance of customers and give good customer care
- Know and understand the needs, wants and expectations of customers
- Use organisational auditing to find and retain customers
- Know, understand how the customer supply chain operates and meet customer requirements
- Adopt a consistent, professional style when speaking with customers
- Develop skills in engaging with customers and handling their enquiries effectively
- Listen effectively, asked questions and summarise to respond fully to a customer request
- Identify ways they can add value to customer relationships and exceed expectations
- Practise how to turn customer service disappointment into a positive experience
- Sell with persuasion and recognise the importance of aftersales service;
- Develop Customer Care procedures
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Know and understand the principles of health and safety
- Know the difference between hazard and risk
- Recognise and identify the different hazards in the workplace
- Know and apply strategies to avoid and minimise health and safety in the workplace
- Know the four-step risk management process
- Conduct an informal risk assessment and its review
- Report and respond to a health and safety incident in the workplace.
- Develop a Health and Safety Policy
- Know and apply the main principles of the Occupational Health and Safety Act
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Outcomes:
-
-
- Understand organisational ethics and culture, in relation to own organisation
- Know the importance of governance in shaping the ethics and values of the organisation
- Develop corporate social responsibility
- Know and understand issues relating to human rights, harassment, bullying and “whistle-blowing” legislation
- Develop policies with regards to equality and equity in relation to employees
- Define ethics in the work context including cultures, beliefs and value systems
- Define personal and business ethics and their difference
- Know and understand ethical considerations for investment, trading, competition, manufacturing, employment, etc.
- Define and understand the social responsibilities of organisations and the resource implications and financial costs and returns of using an ethical and equitable approach
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Know and understand different types of organisational culture and how they are manifest in terms of the structure of teams and management style
- Develop leadership skills and techniques for influencing culture
- Importance of creating a culture that encourages creativity and innovation and welcomes change
- Understand how to leverage ethics and culture to improve organisation performance
- Know and understand the concept of sub-cultures and their management
- Develop empowerment, delegation and leadership
- Map ethics and culture in own organisation
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Understand the importance of leading teams to achieve organisational goals and objectives
- Know and understand the principles of teamwork and their effect on the organisation
- Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives
- Evaluate the role of leadership in helping teams to achieve organisational goals and objectives
- Be able to develop and lead teams
- Critically review own ability to develop and lead teams to achieve organisational goals and objectives
- Implement changes to own leadership style in order to more effectively develop and lead teams
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Understand and apply marketing principles in the organisation
- Assess marketing’s role in discovering and satisfying consumer’s needs, wants and behaviours
- Determine market size through a target market analysis
- Utilize environmental scanning to identify opportunities and threats in the marketing environment.
- Examine electronic commerce and interactive marketing and how they create customer value.
- Evaluate the electronic presence of various companies in the marketplace (both locally and globally)
- Analyze marketing factors that contribute to a product’s success or failure.
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Know and understand the concepts of efficiency and effectiveness within an organization
- Develop and assess a mission, vision, objectives and SMART goals for an organization
- Understand the concept of key performance indicators (KPIs) and measure the effectiveness and efficiency of the organization
- Understand and apply the principles of delegation and time management as part of managing effectively and efficiently
- Evaluate and assess the efficiency and effectiveness of control methods used to monitor the achievement of targets and objectives in own area of responsibility
- Implement improvements to organisational efficiency and effectiveness in own area of responsibility
- Evaluate own ability to manage efficiently and effectively
- Implement changes in own management style in order to manage more efficiently and effectively
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
15
Supervised Placement and Practice Hours:
0
Self-Study Hours:
25
Assessment Hours:
10
Learning Objectives:
-
-
- Understand the need for innovation and change management within an organization
- Explain the importance of innovation for own organisation
- Explain the importance of managing change within own organization
- Explain and understand the effects of innovation on business performance
- Develop and implement concepts of creativity and innovation and the conditions and processes required to encourage them
- Identify the core areas of innovation and understand the internal and external environments that foster innovation and strategic change including how these vary across the world
- Propose innovative solutions to improve organisational performance
- Know, understand and use a range of techniques used to develop and generate innovative options such as SWOT, PESTLE, etc
- Evaluate options for generating the proposed improvement to determine feasibility and viability
- Lead and manage change within an organization by creating a plan that meets the stakeholders’ expectations
- Develop an in-depth understanding of the sources, processes and strategies of innovation
- Analyse the types of opportunities in an organisation’s internal and external environment that enable innovation and strategic change
- Explain and analyse industry dynamics and organisational innovation and management processes in differing contexts
- Critically appraise the nature of innovation and understand the implications for how firms can engage in strategic change
- Evaluate how different strategies affect businesses and appraise the tools and methods used
- Construct arguments based on the interpretation of quantitative data
- Have analytical, problem-solving and decision making skills in the area of innovation
- Synthesise and use information and knowledge effectively to analyse organisational innovation
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Describe and understand the main contemporary theories of management
- Describe and understand different types of organisations
- Assess the viability of the types of organisations within different context
- Identify the various areas of management and how these interelate between them.
- Demonstrate critical thinking when presented with managerial problems and express their views and opinions on managerial issues in an articulate way.
- Understand the major internal features of a business system and the environment in which it operates.
- Identify and explain the importance of the management process and identify some of the key skills required for contemporary management practice.
- Conduct topic and case analysis to apply theoretical concepts.
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Understand and build professional relationships both with within and outside the organization, the teams and with other professionals;
- Understand and apply communication skills.
- Understand and work within a team setting of professionals for the benefit of the organisation.
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Know and understand the main theories of Human Resource Management
- Explain and apply the development, implementation, and evaluation of employee recruitment, selection, and retention plans and processes.
- Understand and contribute to the design and evaluation of the performance management program.
- Develop, implement, and evaluate employee orientation, training, and development programs.
- Understand the importance of employment and industrial relations yee in both non-union and union environments.
- Understand and support the development and communication of the organization’s remuneration policies.
- Understand and communicate in the development, implementation, and evaluation of organizational and health and safety policies and practices.
- Understand and contribute to information needs and apply current and emerging information technologies to support the human resources function.
- Promote organisational effectiveness in relation to human resources
- Analyse communication strategies
- Manage own professional development and provide leadership to others in the achievement of ongoing competence in human resources professional practice.
- Contribute to the human resources component of the organization’s business plan.
- Conduct research, produce reports and recommend changes in human resources practices
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
Learning Objectives:
-
-
- Know and understand both the theoretical and practical role of financial management in managing organisations
- Know and understand the financial principles in managing organisations
- Know and apply the basic accounting principles
- Analyse the finances of individual organisations both in terms of their performance and capital requirements
- Evaluate the role and importance of shareholders within modern organisations
- Appreciate and understand the importance of risk within the context of financial decision making
- Access financial information from a wide variety of sources and use this information to research and assess organisations.
- Know how accounting software contribute to the financial aspect of the organization and have basic knowledge of how to use it
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Assignment (50%); practical exam(50%)
Total Contact Hours:
48
Supervised Placement and Practice Hours:
0
Self-Study Hours:
112
Assessment Hours:
40
Learning Objectives:
-
-
- Be able to plan a professional presentation
- Identify the aims and objectives of the presentation
- Identify the intended audience for the presentation, assessing their level of understanding of the presentation topic
- Research, evaluate and select information on the presentation topic
- Plan the content and structure of the presentation and prepare visual aids and any other materials required for the presentation
- Prepare the location and any equipment required for the presentation
- Present your subject matter supported by facts at an appropriate level of understanding for the audience
- Use effectively presentation techniques, and respond appropriately to questions from the audience
- Be able to evaluate own ability to make professional presentations
- Use feedback from the audience to evaluate own ability to plan and structure a professional presentation
- Use feedback from the audience to evaluate own ability to deliver a professional presentation
- Implement improvements to own professional presentations
- Evaluation techniques (self and others) and performance improvement
-
Mode of Teaching:
Lectures/online
Mode of Assessment:
Presentation (75%); assignment (25%)
Total Contact Hours:
27
Supervised Placement and Practice Hours:
0
Self-Study Hours:
53
Assessment Hours:
20
