Customer care is the gateway between the customers and your business. When growing a business, there are a lot of factors that you have to keep in mind. Among those factors, is customer care. It may seem like a waste of time investing a portion of your budget into customer care but if that is the case, you are sorely mistaken.

The impact of the pandemic on the workplace has varied amongst different workplaces – while some jobs allow for teleworking, others can only afford alternate shifts, whilst other jobs do not have the facility to be done from home and thus workers still go to the workplace on a daily basis.